Effective Date: 16th April 2025

Wise Owl Technology LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our website https://www.childcarewow.com and any related services (collectively, the "Site").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our Site.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide to us, including:

4. Name, email address, phone number
5. Business or organization name
6. Login credentials
7. Billing and payment details (processed via third-party gateways)

b. Usage Data

Information automatically collected when you use the Site, including:

4. IP address and browser type
5. Device and operating system
6. Pages visited and time spent
7. Cookies and tracking technologies (see Section 6)

c. Childcare Center Data

As a SaaS platform for childcare providers, we may collect data related to your organization, including staff, schedules, children’s attendance logs, communications, and more. This data is stored securely and used solely for service delivery.

2. How We Use Your Information

We use your information to:

7. Provide, operate, and maintain the Site and our services
8. Personalize your experience
9. Process transactions and send billing reminders
10. Respond to inquiries and provide customer support
11. Send important service-related emails or updates
12. Improve system performance and troubleshoot issues
13. Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

3. Service Providers: With trusted vendors who assist in delivering our services (e.g., hosting, payment processors).
4. Legal Compliance: If required by law or to respond to legal requests.
5. Business Transfers: In connection with a merger, sale, or acquisition.

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access, use, or disclosure. These include:

3. Encrypted transmission (SSL/TLS)
4. Secure data storage
5. Access controls and user authentication

However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Account data may be deleted upon user request or after account termination.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

3. Keep you logged in
4. Analyze usage and improve our services
5. Remember your preferences

You can modify your browser settings to control or block cookies.

Specifically, we use:

- **Zoho Analytics**: Tracks visitor behavior to provide business insights. Data is aggregated and

used for internal analysis only.

- **Zoho SalesIQ**: Provides live chat functionality and visitor tracking. This may include IP address,

geographic location, and session duration.

- **Zoho PageSense**: Used for A/B testing, heatmaps, and behavior analytics to optimize the site

experience.

7. Your Rights and Choices

Depending on your location, you may have the right to:

3. Access, correct, or delete your personal data
4. Object to or restrict processing
5. Withdraw consent at any time

To exercise these rights, contact us at the email address below.

8. Children’s Privacy

Our services are intended for use by adults managing childcare businesses. We do not knowingly collect personal information directly from children under 13. Any child-related data entered into the system is the responsibility of the childcare provider and is subject to data protection and consent policies of the provider.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site after changes are made indicates your acceptance.

11. GDPR Compliance (For Users in the European Union)

If you are located in the European Economic Area (EEA), you have certain rights under the General

Data Protection Regulation (GDPR), including:

- The right to access, update, or delete the information we have on you.

- The right of rectification.

- The right to object.

- The right of restriction.

- The right to data portability.

- The right to withdraw consent.

We process your personal data under the following legal bases:

- Your consent

- The performance of a contract

- Legal obligations

- Legitimate interests

To exercise any of your GDPR rights, please contact us using the information provided in the

"Contact Us" section.

12. CCPA Compliance (For California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA),

including:

- The right to know what personal information we collect, use, disclose, and sell.

- The right to request deletion of your personal information.

- The right to opt-out of the sale of your personal information (Note: We do not sell your information).

- The right to non-discrimination for exercising your rights.

To submit a data request, please contact us at the email provided below and include "CCPA

Request" in the subject line.

We will verify your identity before processing any request. You may also designate an authorized

agent to make a request on your behalf.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Wise Owl Technology LLC
Email: info@childcarewow.com
Address: 4 Merrit Pkwy, Nashua, NH 03062
Website: https://www.childcarewow.com